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Terms & Conditions

These terms and conditions are the contract between you and Pink Wellies Nail ("us", "we", "I" etc). By visiting or using our website you agree to be bound by them.

I/we are: Laura Brewer, Pink Wellies Nails of Benhall Cottage, Wilton, Ross-on-Wye, Herefordshire, HR9 6AG. You are: anyone who uses our website.

 

Please read this agreement carefully.

BOOKINGS & CANCELLATIONS

  • All appointments are made via our online booking portals or through direct conversation with us.

  • If your do not receive a confirmation email, then your appointment is not secure and may be offered to someone else.

  • We do not take deposits or booking fees, but we may capture card details at the time of booking.

    • ​You can change or cancel your appointment free of charge up to 24 hours in advance of your appointment.

    • If you cancel or reschedule within 24 hours of your appointment you will be charged 50% of the total value.

    • If you fail to attend your appointment, then 100% of the total value will be charged.

  • For cancellations of orders, please see below (ORDER FULFILLMENT/SHIPPING)

CONSULTATIONS

  • You will be asked to complete a consultation form at the start of your appointment. Every client is required to do this so that we can assess whether the treatment is suitable for you.

  • Treatments will not be carried out without a consultation form being completed.

REPAIRS & REFUNDS

  • Gel polish is guaranteed chip and lift free for 48 hours after the service. If chips or lifting occurs after 48 hours, we are not held liable and repairs will be charged at £3 per nail.

  • Replacement press-on nails can be provided at a cost of £3 per nail, including postage.

  • Refunds are not issued under any circumstances. 

  • Please note, I do not infill, repair or remove another nail technician’s work.

ORDER FULFILLMENT/SHIPPING

  • Orders are fulfilled in a first come, first served process. 

  • If you wish to have an order for a specific date, please contact me and I will do my best to accommodate this.

  • Orders are posted to UK addresses using Royal Mail 2nd class. Once they have been posted, we are not responsible for when they arrive.

  • If you wish for your order to be tracked, or posted to an address outside of the UK, please contact me before placing your order to discuss this.

  • I am unable to amend orders once they have been started. Any changes to size, length or design will incur a charge of £3 per nail.

  • Orders can be cancelled for a full refund if the order has not yet been started. Once work has begun on a set of nails, no refund can be provided.

DATA PROTECTION

  • We collect data from you to provide a professional service, without this we are unable to carry out the service. 

  • We do not pass on any data to a third party.

  • We only collect data which is relevant to your treatment.

  • Consultation cards are stored securely and access is only given to relevant staff.

  • Photos are used on social media and/or our website with your consent.

  • Consultation cards are stored for 7 years. After that time, information will be destroyed and disposed of if no longer needed.

  • You have the right to access your records should you wish.

PAYMENT

  • Payment can be made via our online booking portal, charging the card you used to confirm the booking.

  • Cash or bank transfer is accepted at the appointment.

COVID-19

  • A Covid-19 form will be emailed to you after your booking confirmation. This needs to be completed and returned prior to your appointment. 

  • If you or someone you live with develop symptoms or tests positive for Covid-19 before your appointment, you must contact us and reschedule.

  • If you or someone you live with develop symptoms or tests positive for Covid-19 within 14 days after your appointment, please notify us.

  • Our QR code is displayed on the table in the treatment room for you to 'check in' upon entry.

  • Please arrive on time to your appointment, if you are early you will need to wait outside until your appointment time.

  • If you are late for your appointment your treatment may have to be adapted or rescheduled, however, you will still be charged the full fee. Appointments need to run on time due to cleaning the equipment between clients.

  • No drinks or snacks are available.

  • PPE is worn for close contact services.

  • You are required to wear a face mask at all times unless you are exempt.

  • Hand washing facilities are available upon entering the property, and these must be used.

  • Please do not remove your mask until you have left the property.

  • All disposable PPE is used only for your appointment. Any visor/goggles are cleaned in between clients.

  • All surfaces are thoroughly cleaned, this includes chairs, arm rests, lamp, desk, door handles etc.

  • Soft furnishings are sprayed with antibacterial spray.

  • Nail files are disposed of after each client.

  • Metal instruments disinfected using antibacterial spray after each client.

  • Technician's hands are washed before and after each client, and gloves are worn throughout each treatment.

 USE OF SITE BY CHILDREN

  • We do not sell products or provide services for purchase by children, nor do we market to children.

  • If you are under 18, you may use our website only with consent from a parent or guardian.

PRIVACY POLICY

This is the privacy notice of Pink Wellies Nails. In this document, "we", "our", "I" or "us" refer to Laura Brewer, Pink Wellies Nails of Benhall Cottage, Wilton, Ross-on-Wye, Herefordshire, HR9 6AG.

INTRODUCTION

  • This is a notice to inform you of our privacy policy about the information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you ("personal information") and information that could not. In the context of the law and this notice, "process" means collect, store, transfer, use or otherwise act on information.

  • We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.

  • We take the privacy and confidentiality of your information seriously and we understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party.

  • We undertake to preserve the confidentiality of all information you provide to us and hope that you reciprocate. 

  • Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).

  • The law requires us to tell you about your rights and our obligations to you in regard to the processing of your personal data, we do this by requesting you read the information provided at 

  • Except as set out below, we do not share, sell or disclose to a third party, any information collected through our website.

THE BASIS ON WHICH WE PROCESS INFORMATION ABOUT YOU

  1. Information we process because we have a contractual obligation with you​.

    • When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract we must process the information you give us. Some of that information may be personal information and we may use it in order to:

      • verify your identity for security purposes​.

      • sell products to you.

      • provide you with our services.

      • provide you with suggestions and advice on how to obtain the most from using our website.

      • we may aggregate this information in a general way and use it to provide class information, e.g. to monitor our performance with respect to a particular service we provide.​

  2. Information we process with your consent​:

    • Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide more information about our business, including job opportunities or our products and services, you give your consent to us processing information about you which may be personal information.​

    • Where possible we aim to obtain your explicit consent to process this information, e.g. by asking you to agree to our use of cookies.

    • Sometimes you may give us your consent implicitly, such as when you send us a message via email to which you would reasonably expect us to reply.

INFORMATION WE PROCESS FOR THE PURPOSES OF LEGITIMATE INTERESTS

  1. We may process information on the basis there is a legitimate interest, either to you or to us, of doing so. Where we process information on his basis, we do so after having given careful consideration to:

    • Whether the same objective could be achieved through other means​

    • Whether processing (or not processing) might cause you harm

    • Whether you would expect us to process your data, and whether you would consider it reasonable to do so, e.g.

      • record keeping for the proper and necessary administration of our business​.

      • responding to unsolicited communication from you to which we believe you would expect a response.

      • protecting and asserting the legal rights of any party.

      • insuring against or obtaining professional advice that is required to manage organisational or business risk.

      • protecting your interests where we believe we have a duty to do so.

INFORMATION WE PROCESS BECAUSE WE HAVE A LEGAL OBLIGATION

  1. We are subject to the law like everyone else and sometimes we must process your information in order to comply with a statutory obligation. e.g.

    • We may be required to give information to legal authorities if they so request, or if they have the proper authorisation such as a search warrant or court order.​ This may include your personal information, specific uses of information provided to us on the understanding that it will be shared with a third party.

  2. Our website may allow you to post information with a view to that information being read, copied, downloaded or used by other people, e.g.

    • Posting a message on our forum​

    • Tagging an image

    • Clicking on an icon next to another visitor's message to convey your agreement, disagreement or thanks.

      • in posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it. We do not specifically use this information, except to allow it to be displayed or shared. Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time​.

COMPLAINTS REGARDING CONTENT ON OUR WEBSITE

  1. Our website is a publishing medium. Anyone may subscribe and then publish information about himself, herself or some other person. We do not moderate or control what is posted. 

  2. If you complain about any of the content on our website, we shall investigate your complaint. If we feel it is justified or if we believe the law required us to do so, we shall remove the content whilst we investigate.

    • Free speech is a fundamental right, so we have to make a judgement as to whose right will be obstructed: yours, or that of the person who posted the content that offends you. If we feel your complaint is vexatious or without any basis, we will not correspond with you about it.​

INFORMATION RELATING TO YOUR METHOD OF PAYMENT

  1. Payment information is never taken by us or transferred to us either through our website.

  2. At the point of payment, you are transferred to a secure page on the website of Fresha or some another reputable payment service provider. This page may be branded to look like a page on our website, but it is not controlled by us.

USE OF INFORMATION WE COLLECT THROUGH AUTOMATED SYSTEMS WHEN YOU VISIT OUR WEBSITE

  1. Cookies

    • Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience, and the website owner with statistics about how you use the website, so that it can be improved. Some cookies may last for a defined period, such as one day or until you close your browser. Your web browser should allow you to delete any cookies you choose. It should also allow you to limit or prevent their use. Our website uses cookies. They are placed by software that operates on our servers and by software operated by third parties whose services we use. If you choose not to use cookies or prevent their use through your browser settings, you will not be able to use all the functionality of our website. We use cookies in the following ways:​

      • to track how you use our website​

      • to record whether you have seen specific messages we display on our site

      • to keep you signed in on our website

      • to record your answers to surveys and questionnaires on our site whilst you complete them

      • to record the conversation thread during a live chat with our support team

    • If you want to delete or block any cookies, please refer to the help and support area on your internet browser for instructions on how to do this. Please note that some third-party services placing cookies or utilising other tracking technologies through our site may have their own policies regarding how they collect and store information.​ Such practices are not covered by our Privacy Policy and we do not have any control over them.

PERSONAL IDENTIFIERS FROM YOUR BROWSING ACTIVITY

  1. Requests by your web browser to our servers for web pages and other content on our website are recorded. We record information such as your geographical location, your internet service provider and your IP address.

  2. We also record information about the software you are using to browse our website, such as the type of computer or device. We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

  3. If combined with other information we know about you from previous visits, the data could possibly be used to identify you personally, even if you are not signed into our website.

DISCLOSURE AND SHARING OF YOUR INFORMATION

  1. Information we obtain from third parties.

    • Although we do not disclose your personal information​ to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use. No such information is personally identifiable to you.

DATA MAY BE PROCESSED OUTSIDE OF EUROPE

  1. Our company website is built and hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com's data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

  2. Your data may be maintained, processed and stored by Wix.com and their authorised affiliates and service providers in the United States of America, in Europe (including Germany, Lithuania and Ukraine), in Israel and in other jurisdictions as necessary for the proper delivery of their services and/or as may be required by law. Wix.com Ltd is based in Israel, which is considered by the European Commission to be offering an adequate level of protection for the personal information of EU Member State residents.

  3. Wix.com affiliates and service providers that store or process your data on Wix.com's behalf are each contractually committed to keep it protected and secured, in accordance with industry standards and regardless of any lesser legal requirements which may apply in their jurisdiction. Wix.com's full privacy policy can be viewed here:  https://www.wix.com/about/privacy

 

 

REVIEW OF THIS PRIVACY POLICY

  1. We may update this privacy policy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

   Last updated: 1st November 2021

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